This policy explains when you can get your money back for a paid enrollment.
1. Full refund before the batch starts
You can cancel your enrollment and get a full refund if you ask at least 3 days before the batch's start date, as long as you have not opened any recorded content of the course.
2. When no refund is given
- Requests made less than 3 days before the batch starts, or after it has started.
- Once any recorded lesson or course material of the course has been opened, even if it is still more than 3 days before the start.
- Self-paced (recorded) courses once access has been given.
- When access is removed for breaking the Terms, the Code of Conduct & Ethical Hacking policy or the Content Use & Account Sharing policy.
Partial refunds are not given, for example for missed sessions or for part of a course.
3. If the academy cancels or postpones
If we cancel a batch, or postpone its start, you can choose either a full refund or a free move to another batch.
4. Rejected enrollment requests
If we reject your enrollment request after you have paid (for example because the batch is full), we refund the full amount.
5. How to ask and how you are paid
- Send your refund request through the Contact page, with the course, the batch and the email you enrolled with.
- Approved refunds are paid back via InstaPay, only to the same account that made the payment, within 14 working days.
- Coupon or discount savings are not paid out as cash.